Interpreting the Administrator View — Analytics of your training program: A Case Study of Chalkboard Education

Why you need to understand the analytics in the administrator view

Chalkboard Education as a case study

Basic User and Course Data Provided

A snapshot of the users' page in the administrative dashboard

Let us start with the basic data you can see in an administrator view. When you sign on a trainee or group of trainees to Chalkboard Education, you can view the number of trainees signed up. You will also view the number of courses they are enrolled in for your organization. This first chunk of information is useful because it allows you to have statistics about enrolment in courses which will be helpful when used with other available tools.

Cohort Feature

Modules Feature

The Cohorts and Module page in the administrator view of Chalkboard Education

Administrative tools to track user behaviour

Active Users

A view of the active users' analytics in the administrator view of Chalkboard Education

First, we can see the number of active users. Simply put, this shows how often people return to interact with the training content assigned to them. You can tweak this analytic to view the active users daily, weekly, or monthly. From the data obtained, questions can be asked to improve the training offered. Why is user engagement high? Is it due to the ease of the training platform? Is it due to the content of the training material? Is it due to a mandate by the firm issuing the training? Conversely, similar reciprocal questions can be asked if user engagement is low. Why is user engagement low? Is the training platform hard to navigate? Is the firm not ensuring its trainees are mandated to use the app? These questions, when answered, help build the robustness of your training program and can increase the efficiency of your training.

Student Journey Across Courses

A view of the students' journey analytics in the administrator view of Chalkboard Education. Once trainees are signed up, a graph will show on the screen.

Another useful view available to an administrator is the student journey across courses. Regarding our scenario of signing up fifty users, let us assume that there are seven courses within the training platform that these users need to complete. The administrator view provides a graphical breakdown of how students engage with these courses over time. You might realize a course has very little or very high engagement, or people start viewing the courses but trail off at the end. This allows you to go back to the drawing board and ask the hard questions. What is making students take one course over the other? Why are students struggling to complete a particular course? When such questions are asked, the root causes of the success or failures of your training course are unearthed, and the insights help drive the necessary changes needed to be made.

Average Time Spent

An administrative view of the average time users spends on the courses they are signed to on Chalkboard Education.

Another important metric available is the average time spent. This shows how much time your trainees spend on your course material, daily, weekly or monthly. You can see the average time spent for each session in a module. The reasons for the average time a person spends on a course can vary, and this metric prompts you once again to find the possible factors. Factors that can influence this data include ease of navigation or attractiveness of the platform they are using, or how engaging their content material is. One main issue that this data points to is relevance. It seeks to answer how relevant your trainees find the platform or the content they are learning.

Best way to use the metrics

You are ready to interpret your analytics

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